We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at clicgearcanada@gmail.com. Please note that returns will need to be sent to the following address: [unit 2-60 Weybright crt, Toronto, ON M1S4E4]
Return of any product is NOT pre-paid, meaning you will need to return the product on your own after obtaining a return authorization number through emailing us at clicgearcanada@gmail.com
You can always contact us with any return questions at clicgearcanada@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Reach out to us with any questions on exchanging product.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at clicgearcanada@gmail.com
